Shipping policy

At Urban Vexo, we are committed to providing a smooth and convenient shopping experience. We offer free shipping on all eligible orders within the United States. Please review our shipping policy below for details about order processing and delivery.

1. Shipping Locations

We currently ship within the United States only.

United States: Free Shipping on all orders.
International Shipping: We do not currently offer international shipping.

2. Shipping Costs

Enjoy free standard shipping on all orders within the United States. There are no additional shipping charges at checkout.

3. Order Processing Time

All orders are processed within 2–3 business days after they are placed.

Please note that orders are not processed or shipped on weekends or public holidays. During busy periods, processing may take slightly longer.

4. Shipping and Delivery Time

Our estimated delivery time is divided into the following stages:

Order Processing Time: 2–3 business days.
Transit Time: 3–5 business days.
Total Delivery Time: 5–8 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can use the tracking details to follow your package and check its delivery progress.

Please allow some time for tracking information to become active after your order has been shipped.

6. Shipping Delays

While we do our best to ensure timely deliveries, occasional delays may occur due to weather conditions, carrier issues, holidays, or other circumstances beyond our control.

Urban Vexo is not responsible for delays caused by shipping carriers or unforeseen events, but we will do our best to assist you with any shipping-related concerns.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been processed or shipped, we may not be able to make changes.