Refund policy

At Urban Vexo, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

• The product must be in its original, unused, and new condition.

• The item must be returned in its original packaging.

• The product must not show signs of use, damage, or wear.

• You must provide proof of purchase or your order confirmation.

2. Return Process

To start a return, please contact us through email at support@urbanvexo.shop.

When requesting a return, please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

Once your return request is approved, you must send the product back within 14 days of receiving our return approval.

Please do not send any items back without contacting us first. We will provide further return instructions by email.

3. Refund Policy

Once we receive your returned item, our team will inspect it to ensure that it meets our return conditions.

If your return is approved, your refund will be processed within 10 days of receiving and inspecting the returned product.

Approved refunds will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@urbanvexo.shop.

Please include your order number and clear photographs of the issue so we can review your request and assist you with an appropriate resolution.

5. Non-Returnable Conditions

Returns may not be accepted if:

• The product has been used or shows signs of wear.

• The item is damaged due to improper handling after delivery.

• The original packaging is missing.

• The return does not meet our eligibility requirements.

6. Exchanges

If you would like to exchange an item, please contact us at support@urbanvexo.shop. Our customer support team will review your request and provide assistance based on product availability and return eligibility.

7. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Urban Vexo

Email: support@urbanvexo.shop

Phone: +1 (901) 757-2191

Address: 2076 West St, Germantown, Tennessee, 38138, United States

Thank you for shopping with Urban Vexo. We appreciate your trust and are committed to making your shopping experience as smooth and enjoyable as possible.