FAQs

Welcome to the Urban Vexo FAQ page! We've answered some of the most common questions about our products, orders, shipping, payments, and customer support to make your shopping experience easier.

1. What products does Urban Vexo offer?

Urban Vexo offers a stylish collection of women's handbags, including crossbody bags, shoulder bags, hobo bags, tote bags, mini purses, and fashionable clutches. Our collection features trendy designs suitable for everyday use and different occasions.

2. Where does Urban Vexo ship?

We currently offer shipping within the United States only. Unfortunately, we do not offer international shipping at this time.

3. Do you offer free shipping?

Yes! Urban Vexo offers free standard shipping on all orders within the United States. There are no additional standard shipping charges at checkout.

4. How long does shipping take?

Our estimated total delivery time is 5–8 business days.

Order Processing: 2–3 business days.
Transit Time: 3–5 business days.
Total Delivery Time: 5–8 business days.

Delivery times may vary depending on your location, carrier operations, and unforeseen circumstances.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. You can use the tracking details to follow your package's delivery progress.

6. What payment methods do you accept?

We accept the following payment methods:

Visa
Visa Electron
Mastercard
American Express
Discover
Diners Club
JCB
PayPal

All available payment options will be displayed during checkout.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations before the order has been processed or shipped.

8. What should I do if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact our customer support team with your order details and relevant photos. We will review your concern and help you with the next steps according to our store policies.

9. What is your return and refund policy?

We want you to have a positive shopping experience with Urban Vexo. Please refer to our Return and Refund Policy for detailed information about return eligibility, conditions, and refund processing.

10. How can I contact Urban Vexo?

If you have questions about our products, orders, payments, or shipping, you can reach our customer support team through the following contact details: